Complaints

Many issues can be resolved quickly by speaking to:

• the clinician involved, or
• our Operations Manager

If you would prefer a follow-up call or written response, please let us know.

You can make a formal complaint in writing by email or post.

Please include:

• your full name and date of birth
• a description of what happened and when
• who was involved, if known
• what outcome you are seeking

Email: hello@northern-medical.co.uk
FAO: Emma Stephenson, HR & Operations Manager

Post:
Emma Stephenson
Northern Medical Practitioners
Blaydon Primary Care Centre
Shibdon Road
Blaydon
NE21 5NW

• We will acknowledge your complaint within 3 working days.
• We aim to provide a full written response within 28 working days.
• If the issue is complex and takes longer, we will keep you informed.
• You will receive a clear explanation of our findings and any actions taken.

If you are unhappy with our final response, you may request a review within 28 days.

As a private clinic, we are registered with CEDR (Centre for Effective Dispute Resolution), an independent adjudication service for private healthcare complaints. You can contact CEDR within 6 months of receiving our final response.

You may also contact the relevant professional regulator if you believe there are serious concerns about professional conduct or patient safety, for example:

• General Medical Council (GMC) – doctors
• Nursing & Midwifery Council (NMC) – nurses

If your concern relates to data protection, you may contact the Information Commissioner's Office (ICO).