Frequently Asked Questions
Browse common questions about appointments, fees, attending the clinic, our clinical governance, aftercare, and how to share feedback. If you can't find what you need, please get in touch.
Do I need a GP referral?
No. You can book directly with us for all services without a GP referral.
How do I book an appointment?
Appointments can be booked online via our website. If you are unsure which service is most appropriate, we are happy to advise.
Do you offer phone or video consultations?
Yes. We offer phone and video consultations where appropriate. These are commonly used to discuss symptoms, review suitability for treatment, and answer questions before booking a face-to-face appointment.
Can I send photos in advance?
Yes. For some conditions, photographs can be helpful. Where appropriate, we may invite you to upload photos securely in advance of your appointment. We do not accept clinical photos by standard email.
Do you accept private medical insurance?
No. We do not currently work with private medical insurance providers. All services are self-funded.
When is payment taken?
A deposit is taken on booking, to confirm your appointment. Payment of the balance is taken 7 days in advance of your appointment. This helps us manage clinic time fairly and efficiently.
Where can I find your cancellation and refund policy?
Our full cancellation and refund policy is available here. This includes information on short-notice cancellations and late arrivals.
Where are you located?
We are located at Blaydon Primary Care Centre, just off the A1 south of the Tyne Bridge, using the exit for Blaydon, Consett and Gibside (National Trust).
Is there parking available?
Yes. There is plenty of free parking available on site. We recommend allowing a little extra time to park.
When should I arrive?
Please aim to arrive 10 minutes before your appointment to allow time for parking and check-in.
Lateness can affect clinic flow and is managed in line with our cancellation policy.
How do I check in?
The building has a shared reception desk, which also supports other services based at the centre. Please check in at reception; they will notify the clinical team, and you can then wait in Waiting Area A.
What if my appointment is between 12 and 1pm?
Reception is not staffed between 12pm and 1pm. If you have an appointment during this time, you will be sent a phone number in advance to contact the clinical team directly. There is also a sign at reception with the relevant information.
Who provides care at Northern Medical Practitioners?
All care is provided by fully qualified doctors, supported by our nursing team.
Are your doctors registered?
Yes. All doctors are GMC registered and are on either the Specialist Register or the GP Register.
Are you a regulated clinic?
Yes. Northern Medical Practitioners is a CQC-registered clinic and operates in line with UK clinical governance standards.
Will I receive aftercare advice?
Yes. All patients are given written aftercare advice following their appointment.
What if I have a concern after my appointment?
You will be given clear contact details after your appointment, including how to get in touch with the clinical team. We are available to support you if you have concerns following treatment.
Do you have any patient feedback?
Yes. We strongly value patient feedback, and all of our patients are invited to leave anonymised reviews.
What if I wish to raise a complaint?
We take concerns seriously and aim to resolve issues promptly and fairly. Our complaints policy is available here.
