Version 1.0 · Last updated 19 April 2026
These Terms of Use set out the conditions on which you may use the Northern Medical Practitioners Ltd website at www.northern-medical.co.uk (the "website"). By accessing or using the website, you agree to be bound by these Terms. If you do not agree, please do not use the website.
These Terms may be updated from time to time. The version date at the top of this page shows when it was last updated. Your continued use of the website after a change takes effect constitutes acceptance of the updated Terms.
These Terms of Use govern the use of the website itself. They are distinct from our Patient Terms and Conditions, which govern the clinical services we provide once you make a booking.
The website is operated by Northern Medical Practitioners Ltd, a company incorporated in England and Wales with company number 15691919, whose registered office is at 3 Tynedale View, Hexham, NE46 3JG. We are registered with the Care Quality Commission (CQC provider number 1-23497537779) and with the Information Commissioner's Office (registration number ZB699505).
You can contact us at hello@northern-medical.co.uk or on 0191 345 4300.
2.1 You may use the website for your own personal, non-commercial purposes: to read information about our services, make enquiries, book appointments, and access information made available to you as a patient.
2.2 You must not:
2.3 We reserve the right to suspend or restrict access to the website, in whole or in part, at any time, without notice, where we consider it necessary.
3.1 The content of the website is provided for general information about our services. It does not constitute medical advice. Nothing on the website is intended to be relied on as a substitute for a consultation with a qualified clinician who has assessed you personally.
3.2 If you have a medical concern, please consult your NHS GP or another appropriate clinician, or call NHS 111 for urgent advice. In an emergency, call 999 or attend your nearest A&E.
3.3 We take reasonable care to ensure that the information on the website is accurate at the time of publication. We do not warrant that it is complete, current, or error-free. Information, prices, and service availability may change without notice.
4.1 All content on the website — including text, images, the "NM" monogram and the Northern Medical wordmark, photographs, illustrations, and the overall look and feel — is owned by Northern Medical Practitioners Ltd or used with permission. All rights are reserved.
4.2 You may view, print, or download extracts of the website for your own personal non-commercial use. You may not otherwise reproduce, republish, adapt, or commercially exploit any content from the website without our prior written permission.
5.1 The website may contain links to third-party websites — for example, the Care Quality Commission, the General Medical Council, the Information Commissioner's Office, or other providers to whom we refer patients. These links are provided for convenience. We are not responsible for the content or practices of third-party websites and the inclusion of a link does not imply endorsement.
5.2 You may link to our homepage, provided you do so in a way that is fair and lawful and does not damage our reputation or take advantage of it. You may not frame the website or create a link that suggests any association, approval, or endorsement on our part where none exists.
6.1 The website allows you to submit enquiries and, in due course, to book appointments online. Submitting an enquiry or booking does not create a contract for the provision of clinical services until we confirm your booking in writing.
6.2 The terms on which we provide clinical services are set out in our Patient Terms and Conditions, which apply once your booking is confirmed. By making a booking you are agreeing to the Patient Terms and Conditions in force at that time.
6.3 Please provide accurate and complete information when making an enquiry or booking. Inaccurate information may delay your care or result in the booking being declined.
7.1 Our handling of personal information submitted through or collected by the website is set out in our Privacy Notice.
7.2 Our use of cookies is set out in our Cookie Policy. When you first visit, you are asked to choose your cookie preferences; you can change these at any time.
8.1 We make reasonable efforts to keep the website available, but we do not guarantee uninterrupted availability. The website may be unavailable during planned maintenance or as a result of events outside our control.
8.2 You are responsible for the equipment, software, and internet connection you use to access the website, and for any telecommunications costs you incur.
9.1 Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded by law.
9.2 Subject to clause 9.1, we are not liable to you for:
9.3 Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable law.
Where you breach these Terms, we may, at our discretion and without prejudice to any other rights: send you a warning; restrict or suspend your access to the website; refuse to provide services to you; or, in cases of serious misuse, take legal action and report the matter to law enforcement.
Complaints about website content or operation should be sent to hello@northern-medical.co.uk. Complaints about clinical services are handled under our Complaints Policy, summarised in section 23 of our Patient Terms and Conditions.
These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction in relation to any dispute arising under these Terms, except that nothing in this clause prevents us from seeking injunctive or equivalent relief in any jurisdiction to protect our rights.
We may update these Terms from time to time to reflect changes to our services, the website, or applicable law. The current version is always available on the website, and the version number and date at the top of this page show when it was last updated.
Questions about these Terms should be directed to the Clinical Director by email at hello@northern-medical.co.uk or by post to the registered office.
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